WHY DO WE NEED YOU?
What's the job?
The Digital Experience Manager owns the optimization and performance of digital experiences across the enterprise digital ecosystem, driving improvements to usability, engagement, and operational efficiency.
This role leads cross-functional efforts across business, UX, content, and technology teams to define, implement, and continuously improve digital experiences, ensuring alignment to business objectives and customer needs. The role establishes and evolves experience standards and drives measurable impact across platforms and touchpoints.
Job Responsibilities
- Lead execution of digital experience initiatives across websites, platforms, and customer-facing touchpoints
- Lead identification and prioritization of user journey gaps, friction points, and experience inconsistencies
- Own development and evolution of customer and internal user journey maps to inform experience strategy and improvements
- Define, evolve, and enforce UX, content, and governance standards across digital platforms
- Lead and influence cross-functional teams (product, marketing, UX, IT) to deliver aligned digital experience enhancements
- Own prioritization frameworks for experience improvements based on business value, user impact, and performance data
- Establish and maintain experience standards for navigation, workflows, roles/permissions, and content structure across platforms
- Lead testing strategy and oversee validation and rollout of digital experience improvements
- Leverage analytics, user feedback, and testing insights to identify and drive optimization opportunities
- Own digital experience KPIs (engagement, usability, conversion, efficiency) and deliver measurable improvements against targets
- Drive continuous improvement initiatives that enhance discoverability, usability, and consistency across digital platforms
- Drive cross-functional alignment to ensure integration with enterprise platforms, tools, and processes
- Own development and governance of documentation for experience standards, workflows, and best practices
IS THIS JOB FOR YOU?
What do you bring?
- Bachelor’s degree in Marketing, Business, Digital Experience, Information Systems, or related field
- 7 – 10+ years of experience in digital experience, digital marketing, UX, or related roles
- Experience leading digital experience initiatives across CMS, PIM, DAM, CRM, and analytics platforms
- Strong expertise in user journey mapping, UX principles, and digital content architecture
- Proven track record of delivering measurable improvements in digital performance and user experience
- Demonstrated ability to influence cross-functional stakeholders and drive alignment without direct authority
TO MAKE SURE NOTHING IS FORGOTTEN
What are our perks?
Employees have the flexibility to choose the benefits that best fit their individual needs:
• Health and Wellbeing – Supporting your wellbeing, to thrive in life and work.
• Medical, Prescription Drug, Vision, and Dental Insurance
• Healthcare Saving Account and Flexible Spending Account options
• LiveWell Wellness Program
• Employee Assistance Program (EAP)
• Paid Time Off and Paid Parental Leave
• Retirement and Protection - Helping to make the future life you want a reality.
• 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan
• Company-provided Life Insurance, AD&D, Short-Term Disability
• Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness, and Accident Insurance
Additional Benefits – Helping shape the experience and impact you want
• Group Legal
• Identity Theft Protection
• Auto and Home Insurance
• Pet Insurance and Discounts
• Back-up Child & Elder Care
• PerkSpot Employee Discount Program
A LITTLE MORE ABOUT US
Why work for us?
Through the responsible development of innovative and sustainable building products, CertainTeed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110 years. Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name CertainTeed. Today, CertainTeed is a leading North American brand of exterior and interior building products, including roofing, siding, trim, insulation, drywall and ceilings.
A subsidiary of Saint-Gobain, one of the world’s largest and oldest building products companies, CertainTeed has more than 6,300 employees and more than 60 manufacturing facilities throughout the United States and Canada. www.certainteed.com
LEGAL STATEMENT
Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.
Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at [email protected].
